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Network Maintenance - Dallas, TX (Resolved) Medium

Affecting Server - Dedicated Servers

  • 05/17/2022 17:38 - 06/04/2022 18:13
  • Last Updated 05/17/2022 17:38

Hi,

We will be performing emergency network maintenance in our Dallas facility starting at 11:45 A.M. Eastern time. Due to the redundant nature of our network no customer impact is anticipated.

 

The scope of this maintenance entails emergency replacement of a failed edge router line card.

 

If you have any questions or concerns, feel free to contact our support department by opening a support ticket in our portal system.

US VPS Connectivity (Resolved) Critical

Affecting Server - US - KVM

  • 11/17/2021 04:22 - 11/17/2021 11:00
  • Last Updated 11/17/2021 16:22

We are having connectivity issue with our datacenter on US Dedicated server. This impacts all US VPS's. We are working actively in resolving this. We apologies for any inconvenience caused.

 

This has been resolved. If you are still facing issue, please contact us. Thanks

US Network Maintenance (Resolved) Critical

Affecting Server - US - KVM

  • 08/20/2021 14:55 - 08/20/2021 20:00
  • Last Updated 09/02/2021 08:52

We are switching routers which may cause glitch in connectivity. We have kept the window wide for monitoring purpose but we are not expecting more than 5 minutes of disconnect.

cPanel Server Restart (Resolved) High

Affecting Server - Shared Hosting

  • 07/26/2021 20:00 - 07/26/2021 20:10
  • Last Updated 07/27/2021 00:08

We have to perform an update and restart on cPanel Server. It will impact all our cPanel users. Impact shouldn't last more than 5 minutes. Thanks

UK Hardware Maintenance (Resolved) High

Affecting Server - UK - KVM

  • 05/28/2021 15:00 - 05/28/2021 15:30
  • Last Updated 05/29/2021 16:38

Hello,

We will be upgrading our hardware hosted in UK Location. During upgrade, UK VPS access will be unavailable. After the upgrade, all the VPS will be restarted. Please note this update is mandatory to avoid overload issue. Thanks

cPanel Server Restart (Resolved) Medium

Affecting Server - Shared Hosting

  • 05/02/2021 22:00 - 05/02/2021 22:10
  • Last Updated 05/02/2021 22:56

Hello,

Due to software level updates by cPanel, we have to perform a system reboot to complete the updates. This should take less than 5 minutes for which you might see some connectivity issue. If you have any questions, you can contact us via support ticket or email at support@valuehosted.com. Thanks

Routing Change (Resolved) Medium

Affecting Server - US - KVM

  • 04/02/2021 17:25
  • Last Updated 04/03/2021 14:35

We will be performing network maintenance in our  Network  starting at 1:30 P.M. Eastern Time. Due to the nature of the work being completed,  rack switch will experience a brief outage. The scope of this work entails router software updates.

If you have any questions or concerns, feel free to contact our support department by opening a support ticket.

 

 

US OS Maintenance (Resolved) Critical

Affecting Server - US - KVM

  • 01/16/2021 17:00 - 01/18/2021 04:09
  • Last Updated 01/17/2021 11:21

We will be performing OS Upgrade and Maintenance activity on our US server. Below are the steps in order we will be performing

  • Gracefully shutdown all VPS hosted on UK server
  • Take Backup of all VPS images
  • Perform OS upgrade and maintenance
  • Restore Backup of all VPS
  • Start all VPS

We will urge you to take backups as well on your side incase the image is unrecoverable. This will affect CWP users and US VPS users

 

6:30AM Update: Backups took 4 hours longer than expected. Because of which, we increased our maintenance period till 12PM EST.

UK OS Maintenance (Resolved) Medium

Affecting Server - UK - KVM

  • 12/22/2020 05:00 - 12/23/2020 10:00
  • Last Updated 12/23/2020 22:49

We will be performing OS Upgrade and Maintenance activity on our UK server. Below are the steps in order we will be performing

  • Gracefully shutdown all VPS hosted on UK server
  • Take Backup of all VPS images
  • Perform OS upgrade and maintenance
  • Restore Backup of all VPS
  • Start all VPS

We will urge you to take backups as well on your side incase the image is unrecoverable. 

 

6:54AM EST Update: Due to some issue in Network Configuration from DC, we are unable to connect to our node, which is causing delay in this process. We have completed all the steps, and the only step which is left is Network Configuration. We will be awaiting response from our DC which we don't have any ETA on. We apologize for any inconvenience this may cause, and we will extend your UK VPS due date by 3 days to offset the damage. Thank you

 

02:00PM EST Update: This issue has been resolved and maintenance has been completed. Thank you all for your patience

UK Network Issue (Resolved) Critical

Affecting Server - UK - KVM

  • 12/04/2020 13:15 - 12/05/2020 00:00
  • Last Updated 12/04/2020 14:55

We received multiple reports about our network connectivity issue with UK Server. We are taking a look at it and working on resolution

 

09:49 AM update: Network is up and VPS should be able to connect.

Router Upgrade (Resolved) Medium

Affecting Server - Shared Hosting

  • 08/04/2020 18:30 - 09/13/2020 00:11
  • Last Updated 07/23/2020 00:26

We will be performing network maintenance in our cPanel Hosting Network  starting at 6:30 P.M. Eastern Time. Due to the nature of the work being completed,  rack switch will experience a brief outage.The scope of this work entails router software updates.

If you have any questions or concerns, feel free to contact our support department by opening a support ticket.

 

Network Maintenance - UK Node (Resolved) Medium

Affecting Server - UK - KVM

  • 04/21/2020 06:53
  • Last Updated 04/21/2020 01:11

 

We will be performing BGP configuration in our UK facility.

This maintenance will affect the connection of VPS hosted in UK node and Plesk web hosting.

All VPS will require a restart after this maintenance.

The scope of this maintenance is to adjust BGP configurations.

 

If you have any questions or concerns, feel free to contact our support department by opening a support ticket in our portal system.

 

Thank you,

ValueHosted

Hardware Maintenance - UK Node (Resolved) Low

Affecting Server - UK - KVM

  • 03/07/2020 14:02 - 03/07/2020 00:00
  • Last Updated 03/09/2020 12:44

Dear Valued Customers,

 

Please note that we will be experiencing UK node downtime due to hardware upgradation from 7:00PM to (7:30PM) on (07/03/2020).(GMT+5)

 

Once it is upgraded, every operation will be back to normal. 

 

We apologize in advance for any inconvenience that may be caused. 

 

If you have any questions or concerns, feel free to contact our support department by opening a support ticket in our portal system.

 

Support@valuehosted.com

https://www.valuehosted.com/clients/contact.php

 

Thank you,

 

#ValueHosted

Emergency Hardware Inspection (Resolved) Critical

Affecting Server - UK - KVM

  • 01/15/2020 00:08 - 01/29/2020 01:53
  • Last Updated 01/15/2020 00:09

We are currently investigating harddrive failure. During that time, we have to restart the server a couple of times. You might face downtime during that period. Due to RAID config, your data is currently running on backup drive. 

Network Maintenance - UK Node (Resolved) Medium

Affecting Server - UK - KVM

  • 10/25/2019 08:00 - 10/25/2019 09:00
  • Last Updated 10/25/2019 08:59

We will be performing operating system maintenance in our UK facility starting at 8:00 AM Friday, 25 October 2019 (GMT+1). This maintenance will affect the connection of VPS hosted in UK network. All these VPS will require a restart after this maintenance.

 

The scope of this maintenance is to upgrade Kernel and other software.

 

 

 

If you have any questions or concerns, feel free to contact our support department by opening a support ticket in our portal system.

 

 

 

Thank you,

 

ValueHosted

Connection Issue (Resolved) Critical

Affecting Server - US - KVM

  • 07/18/2019 22:14 - 07/19/2019 02:04
  • Last Updated 07/19/2019 02:04

We are aware about the connection issue you are having to US VPS. We are currently working on it and will update you once this is completed. This is related to maintenance that we had earlier today. 

Update @ 8:00 PM EST: This maintenance is going to take longer then we expected. Since it's at hardware level, our DC is performing that and will continue tomorrow at 9:00 AM EST.

Update @10:00PM EST: We talked to our DC and convinced them to finish it tonight, your service should be back up

Scheduled Downtime, Thursday, July 18, from 1 (Resolved) Medium

Affecting Server - US - KVM

  • 07/18/2019 11:00 - 07/18/2019 22:14
  • Last Updated 07/18/2019 18:06

Dear Valued Customers,

 

This shall serve as a security & maintenance alert to all our awesome customers. We wish to inform you that our technical department will be performing upgradation to our various systems and servers on July 18th 2019 (Thursday) from 11 AM to 11:30 AM EST time. During this time, all the servers will undergo downtime.

To ensure uptime and stability of the system, we are performing this upgradation to guarantee smooth operations. During this maintenance, various features of Value Hosted will be inaccessible and paused for the aforementioned downtime. We will utilise this as an opportunity to add more advanced features, capacity and speed to our overall infrastructure.

Thank you for your cooperation.

Regards,

 

The Value Hosted (Pvt.) Ltd.

Network Maintenance - Buffalo (Resolved) Medium

Affecting Server - US - KVM

  • 05/08/2019 11:26 - 05/08/2019 12:20
  • Last Updated 05/08/2019 12:29

We will be performing operating system maintenance in our Buffalo facility starting at 11:26 A.M. Eastern Time. This maintenance will affect the connection of VPS hosted in US network. All these VPS will require a restart after this maintenance.

The scope of this maintenance is to upgrade Kernel and other software.

 

If you have any questions or concerns, feel free to contact our support department by opening a support ticket in our portal system.

 

Thank you,

ValueHosted

Network Maintenance USA Buffalo, NY (Resolved) Low

Affecting Server - US - KVM

  • 02/11/2017 23:00 - 02/12/2017 06:00
  • Last Updated 02/14/2017 17:58

Please note that all devices located in this zone may be impacted

Time Frame
Start Time: 02-11-2017 11:00 PM
End Time: 02-12-2017 6:00 AM


Message:

Valuehosted's upstream carrier, XO, will be performing minor network maintenance in our Buffalo facility starting at 11PM EST. No impact to customers is anticipated due to the redundant nature of the network configuration.

The scope of the maintenance entails network enhancement to ensure continued service reliability. During this maintenance, all other carriers will remain active and online.

If you have any questions or concerns, feel free to contact our support department by opening a support ticket in our portal system.

Thank you,
ValueHosted Engineering